Frequently Asked Questions

  • The materials I use vary from item to item. However, I prefer using 100% Cotton yarn for most decor items because of its durability and eco-friendliness.

  • The time required depends on the size of the item, the materials used, and my current order volume. For instance, holidays are typically busier, so orders may take longer to complete. But I will always communicate the time needed.

  • Absolutely! Custom orders are welcome. Please email me at toristimelesstrinkets@gmail.com or message me on Instagram @toristimelesstrinkets to discuss your ideas.

  • Yes! This would be considered a custom order. Please email me at toristimelesstrinkets@gmail.com or message me on Instagram @toristimelesstrinkets to get started.

  • I ship to various locations. Please allow at least one week for delivery before contacting me about missing items. Note that international shipping may take longer.

  • Yes, upon request! Please email me at toristimelesstrinkets@gmail.com or message me on Instagram @toristimelesstrinkets to make your special request.

  • Care instructions depend on the type of yarn used. Don’t worry—each order comes with a care card detailing how to look after your precious trinkets!

  • Unfortunately, I do not offer refunds as each item is handmade. However, if there is an issue with your order, please email me at toristimelesstrinkets@gmail.com or message me on Instagram @toristimelesstrinkets with specific details and, if possible, photos of any damages or issues.

  • I accept all payment methods supported by Squarespace Payments, including Apple Pay, Klarna, Link, Visa, Mastercard, American Express, Discover, Diner's Club, JCB, UnionPay, and CB.

  • Yes, bulk orders are welcome! Please plan ahead, as large orders will take more time to complete. I’ll keep you updated on the timeline once we discuss your needs.